Shipping policy

Shipping Policy

All products from The Holiday Merchant are made to order.

Processing Time

Orders typically require 2–5 business days for production and fulfillment before they are shipped.

Processing times are estimates and may vary during periods of high demand, holidays, or other circumstances outside of our control.

Shipping Time

After your order has been fulfilled, standard U.S. shipping generally takes approximately 3–5 business days.

Please note that production time and shipping time are separate. Your total estimated delivery time is typically approximately 5–10 business days from the date your order is placed.

Delivery dates are estimates and are not guaranteed.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow time for tracking information to update after your order has been shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Lost or Delayed Packages

Shipping carriers may occasionally experience delays that are outside of our control.

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us and we will help investigate the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery and include your order number and clear photos of the issue.

We will review the issue and work to make it right.

Shipping Promotions

When offered, free-shipping promotions are subject to the terms shown at checkout.

Questions

If you have any questions regarding your order or shipment, please contact us using the contact information provided on our website.